Faq


Q: Is Your website Secure?

A: Yes our website is secure and payments can be taken using Credit/Debit Cards via Paypal

Q: Can I order directly by Telephone?

A: Yes you can call us directly on 0121 270 8883 during normal office hours or leave a message and we will call you back.

Q: How soon will my order be despatched?

A: The majority of our orders are despatched within 24/48 hours, however some products make take longer and you will be notified of the expected shipment date at the checkout.

Q: Do you despatch items to BFPO addresses

A: Yes we can despatch smaller items to BFPO addresses via the Post Office, Regrettably we are unable to ship larger items such as Vacuums as our Courier is not on the list of BFPO authorised companies. If you are unsure whether the item you wish to order can be sent please feel free to contact us and we will advise.

Q: I have ordered an item by mistake or wish to return an unopened item. Can I send it back for a refund?

A: Yes this is possible, however any refund will be given minus the original Delivery charge along with a small £7 administration fee. Please contact us for details of the return address.

Q: Do you have a shop/warehouse that can be visited by the public?

A: At present we do not have a shop or premises which can be visited by the public to purchase goods. By reducing costs of having High Street premises, and purely trading on the Internet we can pass on the savings we make directly to our customers.

Q: I have ordered an item by mistake or wish to return an unopened item. Can I send it back for a refund?

A: Yes this is possible, however any refund will be given minus the original Delivery charge along with a small £7 administration fee. Please contact us for details of the return address.

 

 
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